Ops Audit for Agencies With Founder-Led Delivery Problems
Most agencies know something is broken in delivery. The Ops Audit shows you exactly what it is and what to fix first.
Start Your Ops Audit → See How Delivery Ops Works →What the Ops Audit Covers
Six areas we diagnose to find your delivery bottleneck
Delivery Workflow Mapping
How projects actually move through your agency — from sale to delivery to completion. We document the real workflow, not the one you think you have.
Bottleneck Identification
Where the founder is stuck in the middle. We pinpoint exactly where work stalls, decisions queue up, and the team waits on one person.
Capacity & Resource Visibility
Who is working on what, and what is overloaded. We surface the staffing reality your project management tool is not showing you.
Handoff Analysis
Where work drops between sales, delivery, and client management. The gaps between teams are where most delivery problems start.
Tool & Process Audit
Whether your stack supports or slows your operations. We evaluate whether your tools are helping you deliver or just adding noise.
Prioritized Action Plan
What to fix first, second, third. You leave the audit with a sequenced plan — not a vague list of recommendations.
Who This Is For
The Ops Audit is built for agencies at a specific stage
Founder-led agencies with 6–25 people
Big enough to have real delivery complexity, small enough that the founder still touches most of it.
Agencies where the founder touches most deliverables
You review designs, check code, approve copy, manage timelines — and you know it is not sustainable.
Teams that have grown past Slack and memory
The informal systems that worked at 3 people are breaking at 10. Things fall through the cracks weekly.
Agencies considering hiring an ops person but unsure what to hand off
The audit tells you exactly what the role should own, so you hire for the right job — not a vague title.
Teams that have tried SOPs or project management but nothing stuck
You have tried tools. You have written processes. They did not stick because the underlying workflow was never mapped or fixed.
What You Get
Tangible deliverables, not a slide deck
Written Delivery Workflow Map
A documented map of how work actually moves through your agency — from intake to completion. No assumptions, just reality.
Bottleneck Report with Severity Ranking
Every bottleneck identified, ranked by impact. You see which problems are causing the most delivery pain and in what order.
Capacity Snapshot
A clear picture of who is working on what, who is overloaded, and where you have room — across your entire team.
Prioritized 30-Day Action Plan
A sequenced plan telling you what to fix first, second, and third — with clear steps, not vague advice.
Next-Step Recommendation
A recommendation on whether Delivery Ops, Agency Ops, or internal hiring fits best for your situation.
What Happens After
The audit stands on its own — no strings attached
Some agencies take the plan and execute internally
You have the roadmap. Your team runs with it. That is a perfectly good outcome.
Some move into Delivery Ops for hands-on execution
If you want us to implement the fixes and run the delivery layer, we pick up right where the audit left off. Read more about Delivery Operations.
Some start with one system fix and expand later
Fix onboarding, fix QA, fix reporting — one focused improvement, then decide what comes next.
There is no pressure to buy anything. The audit stands on its own. You get a complete operational picture and a prioritized action plan regardless of what you do next.
Frequently Asked Questions
How long does the Ops Audit take?
Typically 5–7 business days from kickoff to final report.
What do you need from us?
Access to your project management tool, 60 minutes with the founder, and 30 minutes with whoever manages delivery day-to-day.
How much does it cost?
The Ops Audit starts at $1,500. It is a standalone engagement — you are not signing up for ongoing services.
What if we already know what is broken?
Most founders know the symptoms. The audit identifies the root cause and the sequence to fix it. Knowing “onboarding is messy” is different from knowing exactly which handoff is failing and why.
Can we apply the audit cost toward Delivery Ops?
Yes. If you move into an ongoing Delivery Ops engagement within 30 days, the audit cost is credited.
Related Reading
Go deeper on founder-led delivery problems
Ready to Find the Bottleneck?
The Ops Audit gives you a clear operational picture and a prioritized action plan in 5–7 business days. No ongoing commitment required.
Start Your Ops Audit → $1,500 · 5–7 business days · Standalone engagement