Ops Audit
A short diagnostic engagement (typically 5–10 business days) that maps an agency's current delivery workflow, identifies the specific bottleneck keeping the founder in the middle, and produces a prioritized fix plan.
Also known as: Operations Audit · Delivery Audit · Agency Ops Audit
Full definition
An operations audit is a time-boxed, paid diagnostic engagement designed to identify the single highest-leverage fix in an agency's delivery function. Typical scope: 2 founder interviews, 3–5 team interviews, tool/workflow audit, post-mortem on 3 representative projects, delivery metrics review, and a written findings document with a 30-day action plan. Unlike a free consultation, the audit produces a deliverable the agency owns — independent of whether ongoing work follows. For LetsGrowOps specifically, the Ops Audit is $1,500 and is the required starting point before any Delivery Ops retainer.
When this matters
Ops audits matter when the founder is certain something is broken but the specific fix is unclear. Hiring the wrong solution — a PM, a COO, a VA — when the actual bottleneck is a handoff or a QA gap wastes months.
Related terms
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